Customer Service

MONGOOSE EXHAUSTS CUSTOMER SERVICE

GENERAL

Please read these terms and conditions prior to placing your order. By placing an order with Mongoose Exhausts you agree to the terms and conditions stated. Any reference to Mongoose/Company/We/Us shall mean Mongoose Exhausts of Unit 6, Newman Close, Greenfield Industrial Estate, Congleton, Cheshire, CW12 4TR who sell or supply specialist motor parts in the course of their trade or business.

Any reference to You/Buyer/Purchaser shall mean the person detailed on the sales invoice.

We are suppliers of mainly non-standard items. This means that, by their very nature, the parts we supply may not be a straightforward DIY fit. In some cases, modifications or adaptations may be required to achieve an acceptable fit. We therefore recommend that parts we supply should be fitted by a suitably qualified person.

We are committed to protecting your privacy. We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998).
These terms and conditions do not affect your statutory rights as a consumer. Transactions are governed by British Law and any dispute in transactions will be settled by British Law.

ORDERS

Orders placed via our online shop are mere offers to purchase and shall not be accepted or binding upon us until confirmed or acknowledged in writing by us by means of invoice or statement. The automatically produced order confirmation email is purely an acknowledgement that you have submitted your order and allows you to check that you have entered all information correctly.

We retain the right to cancel any order at any time. If payment has been made, we will provide a full refund immediately.

PAYMENT

We will not despatch goods or put goods on back order until payment is received in full. Payment can be made by credit/debit card, cheque or bank transfer.

PRICES

We do our utmost to keep all prices and information on this web site up to date. However, occasionally information from our suppliers can change at short notice, so we must reserve the right to alter specifications and prices on the web site at short notice. In the rare event that the price of an item ordered through the on-line shop has changed we shall endeavour to hold to the price shown at the time of ordering. However, in cases where there is a substantial increase we shall contact you to agree a new price before accepting payment. If you do not wish to agree to the new price then we reserve the right to withdraw from the transaction.

Very occasionally we can make a mistake in email or phone quotations. We reserve the right to correct these and will always inform you before proceeding with your order. We are not bound to the price quoted at time of ordering until you have received both the goods and an invoice.

VAT

Prices on our website include VAT. All prices quoted on the web site include VAT unless otherwise stated.

DELIVERIES

When we quote delivery times it is in “working days”. This means any day excluding Saturday, Sunday and public holidays. We shall inform you immediately if we are informed of any delay and will inform you of the new delivery date.

RETURNS

Unwanted goods for return must be notified to us in writing within 7 days of receipt. We reserve the right to refuse returns if notified outwith this period. The cost of returning the goods safely to us is your responsibility. We may not be able to accept back non-faulty goods that have been supplied to your specific order or damaged during fitting. Goods must be returned in a re-saleable condition.

Where goods are alleged to be defective, the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow us to remedy the defect, failure or interruption.

GUARANTEE

All Mongoose exhaust systems and components come with a conditional lifetime guarantee for the first owner, with the exception of the following components:

  • Flexible sections – 12 months from date of purchase
  • 100 cell race cats – 12 months from date of purchase – race use excluded
  • 200 cell sports cats – 24 months from date of purchase

All parts carry the return to base guarantee.
Proof of purchase and identification may be required.
Labour is not covered under the Mongoose guarantee, however, you may visit our premises for inspection and we will replace the parts for you, stock permitting.
Damaged items will not be guaranteed. e.g. damage caused by speed bumps, incorrect fitting etc.
We reserve the right to ask to inspect the item/vehicle before issuing a guarantee.
Cost of replacement part to be paid for by the customer until faulty item is returned to us for inspection then refund.

LIMITATIONS UPON LIABILITY

We aim to ensure that all information on our web site is correct. However, we cannot be responsible for the use of the information given.
Advice given by Mongoose Exhausts on the telephone or by email is based entirely upon information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and should be checked by the purchaser prior to order. Where advice is given after visual inspection by Mongoose Exhausts such advice shall amount to an opinion only.

Goods are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure will be accepted by Mongoose Exhausts for such alternative use, amendment or modification.

We always do our best to deliver goods within the timescale quoted at the time of ordering but sometimes there can be a delay which is out of our control. As such, any dates we specify for the delivery of goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. (We strongly recommend that you do not make arrangements to have parts fitted until they have arrived. We will not be held responsible for any charges incurred if such arrangements have to be cancelled due to a delay in delivery.)

All goods are subject to availability. If we do not supply the goods for any reason your debit / credit card will be refunded the full amount. Mongoose Exhausts will not be responsible for compensating you for any other losses which you may suffer if we do not supply the goods.

Goods may not be compatible with vehicles which have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, we may accept such goods back into stock entirely at our discretion and will either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.

Under no circumstances will Mongoose Exhausts be held liable for any fitting charges incurred by the purchaser. It is the purchaser’s responsibility to ensure he has the correct parts prior to fitting. This can be as simple as comparing shape and size of the new items with the parts to be removed from the car.

No liability is accepted by Mongoose Exhausts where purchasers attempt to modify or install components where it is known or ought reasonably to be known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.